When will my item be posted?
Orders received before 2pm UK business days are posted the same day. Orders received after 2pm or on weekends / public holidays are posted the next business day.
Orders containing "Online Exclusive" items received before 2pm UK business days will be dispatched the following business day. Orders received after 1pm or on weekends/public holidays will be dispatched within two working days.
UK Delivery Services:
Second Class Delivery - this service provided by Royal Mail can take up to 2-5 business days, however the majority of items arrive within 2-3 business days. This service is free on all orders over £55.
First Class Delivery - this service provided by Royal Mail can take up to 1-3 business days, however over 90% of items arrive within 1-2 business days.
Free Recorded Delivery - this service is provided by Royal Mail and delivery takes between 1-2 business days from dispatch.
Special Delivery - guaranteed to arrive before 1pm the following business day after dispatch within most of the UK. This service is only available on services under 2kg and does not guarantee the arrival of your item on a Saturday. Please note, the next business day service is only available if ordered before 2pm UK and for items which are NOT 'Online Exclusive', each of the prior will incur a one business day dispatch delay. For example, if an 'Online Exclusive' item is ordered on Tuesday at 2pm, it will then be dispatched via Special Delivery on Thursday for delivery on Friday. If you have any queries or would like to confirm this please contact us here or call us on 01934 416375 prior to your purchase.
DPD Next Day (1 Hour Slot) - This next day service is available on all orders over 2kg in weight. This carbon neutral delivery method also benefits from a 1 hour delivery slot. The courier will email you a one hour delivery slot on the morning of your delivery. Please provide a mobile telephone number during checkout to receive SMS notifications of delivery.
DPD Saturday Guaranteed - This is the only service that guarantees delivery on a Saturday. The courier will email you a 1 hour delivery slot on the morning of delivery.
Please note that all delivery services purchased through our website DO require a signature so please ensure that somebody is available to sign on delivery.
Live near Weston Super Mare? Then why not use our Click & Collect Service! Please click here for our Click and Collect information.
Customers living in outlying regions of the UK and Ireland benefit from our competitivley priced two day DPD service and may not be able to access all services. Special Delivery may not be guaranteed to arrive by 1pm the following business day to customers in these regions, please see Royal Mail's website for guidance.
International Delivery Services:
Airsure / Signed For- where possible, we use Airsure for our international deliveries. This is a priority, tracked airmail services. Customers in countries that do not support Airsure benefit from our International Signed for Service. Transit times are 5-7 business days in the European Union and 7-12 business days to the rest of the World.
DPD Courier- this is a fully tracked express courier service. DPD now offer a 2 hour delivery slot for most customers in Europe. Delivery estimates vary depending on the destination country and are displayed within the checkout.
We can offer express courier services to countries outside of E.U.. Prices are based on volume and weight of the order and as such are not available to select in the checkout. Please contact us, letting us know what you want and when you need it for and we will happily provide you with a quote.
Have any questions? No problem! Contact us!